Warranty

Warranty Periods (Begins from delivery date)

• Cases: 3 months
• Watch Bands: 6 months
• Other Accessories: 3 months

Warranty Coverage:

• Covers material and engineering defects.
• Excludes damage from:
  • Normal wear and tear, misuse, or alterations.
  • Cosmetic imperfections (e.g., scratches, fading logos).
  • Products from unauthorized sellers.
  • Damage to third-party devices or property used with ULTIMAL products.
• Warranty is non-transferable and applies only to the original purchaser.

Warranty Claim Process:

• Claims must be made by emailing service@ultimal.com with an order number and issue description.
• Applies only to products bought from ULTIMAL’s official store.

Limitation of Liability:

• ULTIMAL is not liable for indirect, incidental, or consequential damages.
• Liability is limited to the amount paid for the product.

7-Day Money-Back Guarantee:

• Return or exchange within 7 days of delivery if not satisfied.
• Product must be in original condition with packaging and documentation.
• Customers pay for return shipping.
• Engraved/customized items are not eligible for refunds.

How to Return or Exchange:

• Email service@ultimal.com with order details and issue description.
• Claims reviewed within 3-5 business days.
• If approved, returns, refunds, or replacements will be processed.

Refunds:

• PayPal: Refunded within a week.
• Credit Cards: Refunded within a week.
• Bank Transfers (under $1,000): Processed within 3-4 weeks.

Shipping Charges:

• Non-refundable unless the item is damaged.
• Retain shipping materials for damaged items.

Cancelling or Changing Orders:

• Contact ULTIMAL as soon as possible to modify orders before shipping.
• Shipped orders or special requests cannot be changed.

Freebie Terms:

• Free gifts cannot be resold, replaced, returned, exchanged, or redeemed for cash.