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Warranty
Warranty Periods (Begins from delivery date)
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Cases: 3 months
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Watch Bands: 6 months
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Other Accessories: 3 months
Warranty Coverage:
- Covers material and engineering defects.
- Excludes damage from:
- Normal wear and tear, misuse, or alterations.
- Cosmetic imperfections (e.g., scratches, fading logos).
- Products from unauthorized sellers.
- Damage to third-party devices or property used with ULTIMAL products.
- Warranty is non-transferable and applies only to the original purchaser.
Warranty Claim Process:
- Claims must be made by emailing service@ultimal.com with an order number and issue description.
- Applies only to products bought from ULTIMAL’s official store.
Limitation of Liability:
- ULTIMAL is not liable for indirect, incidental, or consequential damages.
- Liability is limited to the amount paid for the product.
7-Day Money-Back Guarantee:
- Return or exchange within 7 days of delivery if not satisfied.
- Product must be in original condition with packaging and documentation.
- Customers pay for return shipping.
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Engraved/customized items are not eligible for refunds.
How to Return or Exchange:
- Email service@ultimal.com with order details and issue description.
- Claims reviewed within 3-5 business days.
- If approved, returns, refunds, or replacements will be processed.
Refunds:
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PayPal: Refunded within a week.
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Credit Cards: Refunded within a week.
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Bank Transfers (under $1,000): Processed within 3-4 weeks.
Shipping Charges:
- Non-refundable unless the item is damaged.
- Retain shipping materials for damaged items.
Cancelling or Changing Orders:
- Contact ULTIMAL as soon as possible to modify orders before shipping.
- Shipped orders or special requests cannot be changed.
Freebie Terms:
- Free gifts cannot be resold, replaced, returned, exchanged, or redeemed for cash.